Technical Support N1/N2

About the Company:

For over 125 years, Landis+Gyr has been a leader in energy management solutions. Using our advanced metering infrastructure and other leading-edge technologies for smart grids, we help utilities around the world improve their operations, protect their assets, reduce their operating costs and provide better customer service. With a focus on quality, reliability and innovation, Landis+Gyr’s portfolio of products and services can help you do the same and modernize your smart grid for the future.

Activities:

• The primary function of this position is to provide support for internal and external customers using ITIL-based practices and procedures while striving to continually improve the customer experience.
• Additionally, this role acts as the communication hub for customers; strong customer service skills are required.
• Primary responsibilities include case management that comes from customer inquiries associated with L+G products and services.
• Investigate and develop solutions to complex application problems, system administration issues, or network concerns.
• Support systems management and integration activities.
• This position is responsible for troubleshooting issues and escalating as necessary to the correct personnel. Notifications and updates on issues are provided on a frequent basis via support tools, email or phone.

Requirements:

• Desired Education/Experience: Bachelor’s Degree in Computer Science, Computer Information Systems, electric engineering, or equivalent experience. 
• Plus, a minimum of 1-2 years’ experience in customer service, technical support in related field, or utility industry is preferred. An equivalent combination of education and experience will also be considered.
• Knowledge in: Cloud Computing Experience (Google Cloud Preferred) for service Level 1;  Oracle / SQL; Putty; Command Line; PowerShell;
• Write and execute SQL and/or Oracle queries (technology specific)
• Proficient with Microsoft Office Suite .
• Knowledge in: of TCP/IP, WAN/LAN, and Wireless concepts and the ability to troubleshoot issues using web browser, server level tools, and software tools to identify technical resolutions.
• Advanced English level

Differential: Knowledge/experience in ITIL Foundations.

Benefits:

• Annual Bonus: Profit sharing (PLR) according to the organization’s financial results.
• Private Pension Plan (Optional): Employee contribution of up to 1%, with company monitoring at the same percentage (Utauprev Plan);
• Life Insurance (Optional): For employees and legal dependents, with a payroll discount of 1.10% of the base salary, limited to R$ 82.00 (ZURICH Plan);
• Food Voucher: In the amount of R$ 450.00 (month), with a payroll discount of R$ 77.20 (Supplier: Sodexo);
• Meals: Landis offers Breakfast and Lunch in its cafeteria, every day, with a payroll discount of 0.5% of the base salary, limited to R$ 70.00 (Supplier: Sodexo);
• Health Plan (Optional): For employees and legal dependents, with monthly payroll discount and co-payment, with optional days:
• Infirmary: 2.1% of the base salary per dependent, limited to R$ 134.76;
• Apartment: R$ 147.86 per dependent;
• Operator: SulAmérica Seguros
• Dental Plan (Optional): for employees and legal dependents, with a monthly discount on daughters of R$ 5.89 (Operator: SulAmérica Seguros);
• Dental Plan (Optional): For employees and legal dependents, with a monthly discount of R$ 5.89 (Operator: SulAmérica Seguros);
• Pharmacy Assistance: The company grants a 20% subsidy for prescription drugs.

Work model: hybrid (two days at home office and three days at the company)